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Create constancy of purpose towardimprovement of product and service,with the aim to become competitiveand to stay in business, and to providejobs.

Create constancy of purpose towardimprovement of product and service,with the aim to become competitiveand to stay in business, and to providejobs.Deming believed that a ±rm musthave a strong future focus. It shouldbe willing to innovate all areas ofoperations, services, and productswith the purpose of improvement andcorresponding cost reduction. It mustbe willing on all levels to invest inthese activities.2Adopt the new philosophy. We are in anew economic age. Westernmanagement must awaken to thechallenge, must learn theirresponsibilities, and take on leadershipfor change.Businesses can no longer acceptgiven levels of errors, defects, andmistakes. This means that a smallbusiness must challenge its ownbeliefs about acceptable levels offailure.3Cease dependence on inspection toachieve quality. Eliminate the need forinspection on a mass basis by buildingquality into the product in the ±rstplace.Inspecting 100 percent of the ±nishedgoods produced by a business iswasteful, costly, and without purpose.A business should focus on evaluatingevery process that is used to producethe product or the service. Using SPCand sampling will achieve better

 
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